rp999 Privacy Policy

This page describes what we collect when you use rp999 and how we keep that data protected. We at rp999 are committed to safeguarding your personal information through transparent practices and security standards that meet applicable regulations.

Our platform processes data across account registration, payment settlement, game activity, and customer support. We operate under jurisdiction-restricted access rules, meaning our services are available only where local law permits. Your use of rp999 signifies that you have reviewed this policy and understand how we handle your information.

What We Collect on rp999

We collect personal data at several points in your rp999 journey. During account creation, we request your legal name, email address, mobile number, and date of birth. For payment processing, we collect your chosen deposit and withdrawal method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—along with the transaction amounts and timestamps.

Our rp999 platform also records your gameplay activity, including bets placed on Liga 1, Piala AFF, and live-dealer tables, as well as your account balance and settlement history. When you contact our customer support team, we retain your messages and any attachments you provide. We collect device information—such as IP address, browser type, and operating system—to verify account security and prevent fraud.

How We Use Your Data

We use your personal information to fulfil account services on rp999—processing deposits via mobile banking, local payment, or other payment channels; settling withdrawals; and crediting winnings from football and casino games. Your data enables us to verify your identity, detect suspicious activity, and comply with regulatory obligations in jurisdictions where we operate.

Our rp999 customer support team may review your account history to resolve disputes or answer questions about your balance, recent bets, or payment transactions. We may also use anonymised gameplay data to improve game performance and user experience across our platform.

Third-Party Processors and Data Sharing

We engage third-party service providers to process payments, host our servers, and manage customer communications. These processors may include payment gateways, identity-verification vendors, and cloud-hosting providers. We share only the minimum data necessary for each processor to perform their function.

We do not sell or lease your personal information to marketers. We may disclose your data to law enforcement or regulatory authorities if required by applicable law or a court order. When you withdraw funds via online payment, e-wallet, mobile banking, or local payment, your banking details are transmitted securely to those institutions to complete settlement.

Data retention

We keep your account and transaction records for a minimum of seven years to comply with anti-money-laundering and tax obligations.

International transfer

Our servers may sit outside your jurisdiction. By using rp999, you consent to this cross-border data processing.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences on rp999.

Your Rights and rp999 Obligations

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data held by rp999. You may also request a copy of your data in a portable format. To exercise these rights, contact our support team through your account dashboard or the channels listed below.

We undertake to respond to data-access requests within reasonable timeframes and to correct any inaccurate information you identify. If you request account closure, we will delete or anonymise your personal data after any legal hold period expires—typically within the timeframe required by applicable law.

Contact Us for Privacy Inquiries

If you have questions about how rp999 handles your data, wish to update your information, or believe your privacy rights have been violated, contact us via the in-app messaging system or email our compliance team. We are based in Jakarta and serve users across Indonesia where our services are legally available. Standard response time to privacy inquiries is within fourteen days.

This policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the revision date. Your continued use of rp999 after such changes constitutes your acceptance of the revised terms.